Privacy Policy

Welcome to Tivora Streams. Our commitment is to secure your personal information while respecting your privacy rights. If you have any questions or concerns about our policies or practices concerning your personal information, please reach out via contact our support team.

1. Data We Collect

We obtain personal information that you voluntarily provide when you enroll in our IPTV service, indicate a desire to learn about us or our products and services, or communicate with us through other means.

We gather the following personal information:

• Contact Information: Your email address for setting up communication.
• Payment Data: We collect crucial information required to handle your payment when you make a purchase, including your payment method number (like a credit card number). All payment information is stored securely by our payment processor, so please review its privacy policies.
• Device and Connection Information: When you use our service, we automatically gather your IP address along with device details like the type and operating system. This information is crucial for ensuring service delivery and security.

2. How We Use Your Data

We apply the details we compile or acquire:

• To provide and manage your account. We utilize your data to establish your account and maintain its functionality.
• To process transactions. Your details are employed to invoice you for using our services.
• To send administrative information. Your email could be utilized to inform you regarding your account, updates on services, and policy changes.
• To protect our Services. We utilize IP and device data to enhance security, including thwarting unauthorized access and reducing DDoS attack risks.

3. Legal Bases for Processing

Your data is processed under the following legal frameworks:

• Consent: If you have granted us specific consent, we may process your data to use your personal information for a defined purpose.
• Legitimate Interests: Your information might be utilized when it's essential to fulfill our legitimate business objectives, including service provision and preventing fraud.
• Performance of a Contract: If we have established a contractual agreement with you, we may utilize your personal information to meet the obligations of our contract.

4. Data Retention

Your personal information will be retained solely for the duration necessary to fulfill the objectives outlined in this privacy policy, unless a longer retention duration is mandated or allowed by law, including tax, accounting, or other legal obligations.

5. Cookies & Tracking Technologies

We might utilize cookies and comparable tracking technologies to retrieve or save information. These mainly consist of essential functional cookies needed for the proper functioning of the website and client area. We refrain from using intrusive tracking cookies for advertising.

6. Third-Party Services

We could share your information with third-party vendors, service providers, or agents that handle tasks for us or on our behalf and require access to such details to fulfill their duties. Examples include:

• Payment Gateways: To ensure payment security efficiently.
• Analytics Providers: We utilize tools like Google Analytics to enhance our services. The information collected is generally anonymized and aggregated.

7. Data Security

We have put in place effective technical and organizational security measures intended to secure any personal information we manage. However, it's essential to remember that the internet cannot be guaranteed to be entirely secure.

8. Your Data Protection Rights

Your personal data rights may vary based on your geographical location and jurisdiction.

• The right to access – You possess the right to ask for copies of your data.
• The right to rectification – You are entitled to ask for corrections to any information you think is incorrect.
• The right to erasure – You are entitled to ask us to delete your personal information, subject to specific conditions.
• The right to opt-out – You are free to unsubscribe from our marketing and promotional messages anytime.

To utilize these rights, please contact our support team.

9. Children™s Privacy

Our offerings are not designed for individuals below the age of 18. We do not intentionally gather personal details from those under this age limit.

10. Contact Us

Should you have any questions or feedback about this policy, contact our support team.