Refund Policy

Our Commitment to You

At Tivora Streams, we are committed to upholding the excellence of our IPTV subscription service. This policy details the circumstances under which a refund might be issued, promoting a clear and equitable process for all customers.

Refund Eligibility

You might qualify for a complete or partial reimbursement based on these specific conditions:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please follow these steps:

Connect with our support team using Contact page.
Subject line should be: 'Refund Request'.
Please provide your complete name, the email associated with your subscription, and your request's reason.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Claim

Hello,

I am writing to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Provide a concise explanation for your issue, such as a technical error, duplicate payment, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Evaluation conducted by assistance team
Same day after approval Your refund has been processed back to your initial payment option ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Availability of funds varies by bank/card issuer

You will get an email notification at every stage. Weekend or holiday response times may vary.

Exceptions (When Refunds Are Not Provided)

Refunds are not applicable in these specific circumstances:

You feel dissatisfied with the content and channel list given.
Your internet connection may be too slow or unstable for streaming.
You have breached our Terms of Service (e.g., sharing accounts).
You are dealing with geographic blocking obstacles in your nation that we cannot manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Refunds will be handled within three business days upon approval, yet the funds may take five to ten business days to show up in your account, influenced by your bank or payment provider. For updates, please contact support.

Typically, refunds due to a change of mind are not issued beyond the first 7 days. We recommend that you examine our features thoroughly and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

All subscriptions will automatically renew. If you fail to cancel prior to the renewal date, kindly contact us without delay. Refunds for renewals are evaluated individually. Discover more in our Terms.